![]() Your analytic skills enable you to help minimize wait times and maximize the customer experience through consistent customer and care team communication. Tech-Based Customer Arrival Process: You seamlessly guide the customer through the online and in-clinic registration process using your exceptional customer service skills and use of our software platforms. Optimizing clinic flow is your top priority through the following responsibilities: As a Customer Care Associate, you ensure a consistent, reliable, and refreshingly friendly atmosphere for Indigo customers. Our Customer Care Associates use their ability to anticipate needs to add elements of surprise and delight to an urgent care visit. ![]() These are important aspects of every Indigo Urgent Care visit. In this role, you can expect to lead in-clinic registration processes, collect payment, and communicate wait times and next steps to optimize clinic flow and customer experience. You’ll collaborate with the clinical team to minimize wait times and maximize delight. As a Customer Care Associate, you will welcome customers, anticipate their needs, and be their visit liaison. Our Customer Care Associates are service leaders who use kindness, emotional intelligence, and passion for continuous improvement to help Indigo deliver the best possible care. Work environment is a fast-paced, innovative, upscale clinic environment, primarily 12-hour shifts. Our modern, tech-enabled clinics are improving access to care with online booking, transparent pricing, and comprehensive urgent care services. ![]() We’re building a team of innovators to radically transform the healthcare industry. Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest.
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